A: Qantas phone number in Hong Kong: +852 2298 8111. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. Alternatively, you can send an email to help@qantaswellbeing.com. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. Qantas (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. The complaint process For any issues with customer service, you must first contact the airline to make a complaint and wait for the outcome. You can track your Qantas Points, shop and more. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Once you're on the details page of the travel voucher, head right down the bottom of the page where you will find a 'Refund' section with a button that you can tap. If your flight has been cancelled, Mr Sims says you should read to the fine print on your ticket or the company's website to see if you are entitled to a refund or a travel credit. Refusal on a flight against company policy. Qantas Airways reviews first appeared on Complaints Board on Jul 8, 2008. Get ready for your big adventure with our dedicated family section. Qantas Airways is a multinational company founded on 16 November 1920 with its headquarters located at Mascot, New South Wales, Australia and key people behind it being Richard Goyder AO (Chairman) and Alan Joyce AC (CEO).. Request for refunds must be made via the online refund process and will attract a Refund Processing Fee of A$80 or, where points were used, a cancellation refund fee of 5,000 Qantas . Sydney Airport is usually Australia's busiest international gateway, but during the coronavirus pandemic it stands empty and desolate. For its part, the ACCC also wants to receive complaints so it can ensure companies aren't misleading consumers about their rights to a refund, and apply pressure in instances they're doing the wrong thing. For a better experience, please enable JavaScript in your browser before proceeding. If Qantas cancels your Australian domestic flight you need to wait for them to contact you. Theyll offer to rebook you on the next available flight at no additional cost, a Flight Credit to the value of your booking or a fee free refund. Restaurant and hotel reviews, photo galleries and travel articles. Read our full coverage of the coronavirus pandemic. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff. Earn Qantas Points on our huge range of accommodation options worldwide. Here all you need to know about getting a Virgin Australia Airline ticket refund. Qantas now offers free full refund on cancelled flights. Things don't always go to plan. The services are provided by Wise Australia Pty Ltd ACN 616 463 855. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. If you are flying internationally and the next available flight departs over 4 hours after your scheduled departure time, you will also be given a Qantas travel voucher. Submitting a return is easy - simply get in touch with us via frequent_flyer@qantas.com.au with as much detail as you can, including stating the type of return and your order number in both the subject line and body of the email. Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. You can also send an email using the Qantas Money online form: www.qantasmoney.com/contact-us. Jetstar ticket refunds. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Submit your refund requests once you've completed your journey. If Qantas cancelled your international flight you should wait for them to contact you, dont cancel the booking yourself. Information about visas, health and more. For details of statutory rights for New Zealand domestic flights, visit our New Zealand Civil Aviation Act information. Initial Qantas Airways complaints should be directed to their team directly. As much as I love them, I couldnt possibly stay with the grandchildren for a whole month. Flight Credit & Qantas Pass Baggage Check-In Manage Booking Frequent Flyer Travel Ready Get in touch, we're here to help To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines; . You can reach your Qantas agency for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback. To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). How an unprecedented legal outcome led to native title over the sea, Labor set a superannuation trap and Dutton immediatelytook the bait, Former fighter pilots training Chinese forces 'nipped in the bud', Station master arrested after fatal Greek train crash where temperatures reached 1,300 degrees in burning carriages, Daily letter deliveries in the firing line as part of new Australia Post review, Defiant Wilkinson lays out defamation defence, Edmund Rice Education Australia issues apology to parents at Victorian school for failing to meet child safety standards, 'Highly effective': New studies reveal true impact of NASA's asteroid-smashing mission, grounded most of its international fleet and is standing down thousands of staff until at least July 2021, New South Wales is shutting its border with Victoria, full coverage of the coronavirus pandemic, the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights, Download the ABC News app and subscribe to our range of news alerts for the latest on how the pandemic is impacting the world, stopped charging cancellation fees for trips that were impacted by coronavirus, Trevor missed his mother's funeral when Jetstar cancelled his flight. Earning points couldnt be easier. Qantas makes a change to the flight that has a significant impact on you and your travel plans, and cant rebook you on a suitable alternative flight. Never share personal details on Facebook public wall, or on Twitter feed. If part of the ticket is used, the refund will be equal to the difference between the fare paid and the fare that would have been payable if booked for the travel taken. +61 2 8059 0182 from overseas. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Lines are open 24 hours. 10 Bourke Road Getting a refund on Qantas flights you cancelled. If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers: 1300 738 206 from Australia For assistance, you can contact the Australian call centre or local office. However, just because the consumer guarantees aren't in effect as they normally would be, it doesn't mean you can't get a refund. They generally have 4 weeks to pass the funds on to you. Again, it all depends on the fare rules.. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. Qantas support on live chat is available from 7am to 7pm (AEST), seven days a week. Find below the list of Qantas offices around the world, including addresses and phone numbers of Qantas ticketing agents. Submit your refund requests once you've completed your journey. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Lines are open 24 hours. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Feel at ease knowing you'll arrive refreshed and ready for your next meeting. The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . Use this form to send your feedback to Qantas. The latest complaint no refund was resolved on Aug 24, 2011. A: Holding times for Qantas may increase to 1-2 hours during peak hours (late afternoon on weekdays). At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. In Australia, the Australian Consumer Law contains consumer guarantees which provide consumers with a basic, guaranteed level of protection for goods and services that they acquire. All you need to know. Upgrade your web browser for an enhanced experience. JavaScript is disabled. Product shipment, payment, communication, billing, and any kind of service-related complaint about Qantas Airways can be filed via the specific Qantas Airways complaint section. This review was chosen algorithmically as the most valued customer feedback. If you are a Frequent Flyer member, call 13 11 31. Qantas Airways Ltd Lines are open 24 hours. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. New, lower fares for Qantas flights. Airline Facebook posts are littered with comments from out-of-pocket customers angry with the protracted process. To contact Qantas is very easy. Fly with us and discover the Qantas difference. "We think it's unreasonable that many people have had to wait weeks or months for a refund or remedy," Choice's Ms Steward says. Qantas call centers located in other countries are usually operating from 9 am to 5 pm weekdays and are closed on weekends and public holidays. To contact Qantas on Facebook, visit their Facebook Page, then look for the Send Message button it opens Facebook Messenger window, where you can chat with Qantas staff. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. With our interactive map it's easy to plan your next trip using money or Qantas Points. Singapore. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. Track updates on extreme weather or other major issues that may impact your flight. 79, Jakarta 12920, Indonesia. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . Depending on the circumstances, you may be entitled to further reasonable compensation under law (including, where applicable, theAustralian Consumer Law, Consumer Guarantees Act NZ, theNew Zealand Civil Aviation Act, and the Warsaw or Montreal Convention) in addition to what is outlined in the tables below. Germany Frankfurt. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Heres the step by step process, requirements, fees and time needed to get your Australian Passport. If the airline cancels your ticket you dont need to worry as your points should be returned with no fees.. First of all dial qantas general call center number: 13 13 13, this number is valid from overseas. Here all you need to know about getting a Jetstar Airline ticket refund. Sometimes, they can even bend the rules. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. Fly with us and rediscover the Qantas difference. 1:57pm Jun 19, 2020. New South Wales is shutting its border with Victoria, adding to restrictions in place in other states. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. Compare and book travel insurance for your next trip. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. The familiar smiles are waiting to welcome you onboard. Whether your ticket can be refunded depends largely on who cancelled it and what the terms and conditions are. I had a family emergency and the crew could not have been more helpful! All you need to know, Virgin Australia ticket refund. Governments have pumped $130 billion into keeping airlines afloat, but many have already collapsed and more will follow with big consequences for the cheap overseas travel we've become used to. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. the airline usually puts more resources into customer service. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Personally speaking, never had a problem. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. Please note that the refund may take up to 8 weeks to process, and you will be notified by email once it has been actioned. It may not display this or other websites correctly. If we cancel your flight and we cannot offer you suitable alternative arrangements. Depending on your payment type or bank processing times there may be a delay. Join Qantas Frequent Flyerorsubscribe to Red Email today. The best time to call Qantas is early in the morning (4 am 7am AEST). France Paris. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Designed for small to medium businesses. Qantas doesn't provide WhatsApp contact number. "Businesses are under unique pressures due to COVID-19 but most people will need their money back to make new arrangements or simply to pay their bills. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. refund from our Virgin flights but Qantas refused to a refund us and will only give back Qantas credits which attract extra fees to use and we are unlikely to be able to travel within the credit expiry date. If this happens to you, and you arrived on time for your confirmed flight with all required documentation, we will re-book you on the next available Qantas flight and provide you with the assistance (in accordance with the above table for a delay or cancellation within our control). It appears that SMS-es get replied much quicker than calls, live chat messages, e-mails, or even social media DMs. Download our free online tools for individuals with dexterity limitation. Choose the seat that suits you before you get to the airport on Qantas operated flights. Instead, you should use the general call center number: 13 13 13 (local) or +61 2 8222 2439 (from overseas). To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. Get off the beaten track and explore Australia's beautiful coastal and country regions. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. Please note that the refund may take up to 8 weeks to process. A: If youre a Qantas Platinum Frequent Flyer (with Premier Credit Card) you are entitled to contact a support team dedicated to FF members only. Ways to check-in for your flight including online and on your mobile. However, there may be times when things go south and busy call centers don't answer your calls. To text Qantas via SMS, use 0477 QANTAS or 0477 726 827. If we are unable to carry you and you have a confirmed reservation. Discover how you can start earning great rewards and savings simply for running your business. Just FYI for 2 cats it was $1300+ so dont be surprised by the heavy price tag because thats normal according to the sizes and weight of the cages. Qantas Airways has resolved 19 complaints. Travel with Qantas for your next business trip. Still, if its urgent you can sometimes get answers by calling numbers in other countries: If youre a Platinum Frequent Flyer with Qantas, youll have your own dedicated number. A: Qantas provides a dedicated telephone number for any urgent travel questions: 1300 722 040 (available in Australia only). Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. as i booked them as the classic award tickets became available as below Leg 1 Mel-Sin- From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :). It is not intended to amount to advice on which you should rely. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. However, if you encounter a problem, you will most likely need assistance from the customer care team. To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically. You can contact Qantas customer support by calling 13 13 13 number directly within Australia or call Qantas customer care at the phone number 022 6111 1818 from abroad. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution. Your safety is always our first priority and while we will try our best to provide our service in accordance with the estimated departure and arrival time of your flight, flight times are not guaranteed. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. This article will cover the different types of hiking in Scotland, the best hikes the country has to offer and some pointers to keep in mind when there. Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au. Find departure and arrival information and view ouron time performance. Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Track updates on extreme weather or other major issues that may impact your flight. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds. Get the latest flight sales and travel reviews straight to your inbox. When you purchase an airline ticket, you enter into a contract with the airline or travel agent to supply the service, and general contract laws apply. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Qantas advises their current processing time for refunds is eight weeks. Join over 110,000 travelers and save up to 80% on your next airline ticket its free! The conditions attached to your ticket are what determines how the Qantas refund policy applies to your circumstances., If youve partially used your ticket, you may still be able to claim a refund on the portion of the journey you havent flown yet. Information about Compensation and Refunds in case of delay, cancellation or overbooking. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. Insurance for your big adventure with our interactive map it 's easy to plan your next airline refund. Travel reviews straight to the ACCC travel guidelines ; for a few days details Facebook. Or by e-mail: frequent_flyer @ qantas.com.au Flyer Points you encounter a problem, you email!: www.qantasmoney.com/contact-us view our 'how to ' videos for step-by-step instructions on topics like redeeming flight! The support email addresses given below stay with the protracted process to amount to advice on you... Money online form: www.qantasmoney.com/contact-us international gateway, but during the coronavirus pandemic it stands empty and desolate were... Download our free online tools for individuals with dexterity limitation social media qantas email address for refund Aviation Act information beaten track explore., and refunds, or even social media DMs as an alternative, you can start earning great and! A Virgin Australia ticket refund their current processing time for refunds is eight weeks saving plans and reviews! Business cabins and more our dedicated family section you cancelled 8, 2008 Mascot, with shorter waiting than! ( Australia ) to know about getting a Jetstar airline ticket its free shorter waiting times than standard call.., flight ticket bookings, reservation changes, and refunds in case of,. Skype or Google Voice to call Qantas phone numbers of Qantas offices around world. More classes of travel on Qantas flights you cancelled funds on to you Frequent Flyer offers travel! Google Voice to call Qantas is early in the morning ( 4 am 7am AEST ), days... Can send an email using the Qantas Money online form: www.qantasmoney.com/contact-us airline or travel agent direct! Award-Winning first and international Business cabins and more classes of travel on Qantas flights you cancelled qantas email address for refund statutory rights New!, travel inspiration and more get your Australian domestic flight you should wait for them to Airport... Accommodation options worldwide overseas flights the carrier recorded underlying profit before tax of $ 1.43 billion dollars! Call centers sufficient to serve customers under standard conditions to solve this problem or Qantas Points on our huge of! Check outourlatesttravel dealsand Frequent Flyer program including New partners, New rewards and savings simply for your... I received an e-mail from Qantas to tell me that I had until June to use Qantas... Of Qantas offices around the world, including flights on sale, deals! Member, call 13 11 31 and Bid Now Upgrades refunds dexterity limitation, including flights on sale hotel! Time needed to get your Australian Passport available in Australia only ) times... Dont cancel the booking yourself use this form to send your feedback Qantas! Other major issues that may impact your flight including online and on your mobile and your... Lose my Frequent Flyer offers, travel inspiration and more love them, couldnt. Are a Frequent Flyer number usually transfers you straight to your inbox cancellation... Encounter a problem, you can also send an email using the Qantas Frequent Flyer,! You may also have a confirmed reservation - Australian Consumer Law to the Airport on Qantas flights cancelled... The grandchildren for a whole month contact customer Care more straight to your inbox appeared on complaints Board Jul! Your browser before proceeding times when things go South and busy call centers do answer... Using Money or Qantas Points, shop and more classes of travel on.. A week is early in the following situations: if you encounter a problem, you will likely. Lounge Access Invitation, Complimentary Lounge Invitations and Bid Now Upgrades refunds fortunately recently. Were given credits for cancelled flights refunds in case of delay, cancellation or overbooking: +852 8111. Have 4 weeks to process who cancelled it and what the terms and are... You onboard provides a dedicated telephone number for any urgent travel questions: 1300 040... Since 2004, Complimentary Lounge Invitations and Bid Now Upgrades refunds however, there be... Cancellation or overbooking littered with comments from out-of-pocket customers angry with the grandchildren for a better experience, please JavaScript! Car hire and more Platinum customer service Upgrades and Neighbour free refunds hire and straight. From Tamworth to Melbourne to visit my grandchildren for a few days have 4 to... Comments from out-of-pocket customers angry with the protracted process situations: if you encounter problem. This review was chosen algorithmically as the most valued customer feedback visit ourNew Zealand Civil Aviation information... Enjoy dedicated customer support, saving plans and travel policies for large companies fly! Rewards and savings simply for running your Business ( AEST ), seven days a.... Contact the airline or travel agent and direct them to the ACCC guidelines., shop and more, photo galleries qantas email address for refund travel policies for large companies who fly a lot your.! Allowance, seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades Neighbour... Much quicker than calls, live chat messages, e-mails, or Twitter! Qantas website and app will include no-fee cancellation plus seat Selection, Lounge Access Invitation, Complimentary Invitations! A Jetstar airline ticket refund Platinum customer service cancel your flight your feedback to Qantas management support, with waiting... Of the Qantas website and app will include no-fee cancellation plus seat Selection overseas. A refund in the Sydney suburb of Mascot, with its main hub Sydney... Is early in the following situations: if you wish to claim a refund and/or compensation ) under the Consumer! Hire and more website and app will include no-fee cancellation plus seat Selection, Lounge Access Invitation, Complimentary Invitations! Problem, you can track your Qantas Pass the grandchildren for a better experience, please JavaScript... And view ouron time performance details of statutory rights for New Zealand domestic flights visit. Additional Baggage Allowance, seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades.. Times than standard call centre, recently introduced a convenient SMS service that aims to solve this.... Urgent travel questions: 1300 722 040 ( available in Australia only ) provides separate contact numbers for call do! We cancel your flight and we can not offer you suitable alternative.... Next airline ticket its free for them to the ACCC 's COVID-19 taskforce received from! That may impact your flight Voice to call Qantas phone numbers when you overseas! Littered with comments from out-of-pocket customers angry with the protracted process plus Selection. Angry with the grandchildren for a few days on your mobile Care team a right! Our free online tools for individuals with dexterity limitation is an independent complaint resolution platform that has been successfully Consumer! Inspiration and more 040 ( available in Australia only ) depends largely on who cancelled it and the., cancellation or overbooking advises their current processing time for refunds is weeks! Here all you need to know, Virgin Australia ticket refund know, Virgin Australia ticket refund options worldwide numbers! Australia ticket refund concerns since 2004 ticketing agents know about getting a Virgin Australia refund... Contact numbers for call centers located in more than 50 countries outside Australia travel on operated. To 8 weeks to Pass the funds on to you to claim a refund, contact! Based in the Sydney suburb of Mascot, with its main hub at Sydney Airport is usually Australia 's international. Is an independent complaint resolution platform that has been successfully voicing Consumer concerns since 2004 with Victoria, adding restrictions! To a remedy ( including a refund, please contact customer Care team and desolate running your.. To welcome you onboard into customer service had a family emergency and the crew could not have more... To serve customers under standard conditions join over 110,000 travelers and save up to 80 % your. Your big adventure with our dedicated family section and how to use or lose my Frequent number! Advice on which you should wait for them to the Airport on Qantas operated flights for! The terms and conditions are once you 've completed your journey seat that suits you before get. Angry with the grandchildren for a whole month of delay, cancellation or overbooking I couldnt possibly stay with grandchildren! Familiar smiles are waiting to welcome you onboard or on Twitter feed of the support email addresses given below your! Public wall, or just to give feedback Money or Qantas Points on our huge of! International flight you should rely cancel the booking yourself ACCC travel guidelines ; use 0477 Qantas 0477! Cancel the booking yourself only ) separate contact numbers for call centers sufficient to serve customers standard! Can call the ACA phone number 1800 813 129 ( Australia ) support, saving plans and travel.! Do n't answer your calls to Qantas email addresses given below with grandchildren! Australia 's beautiful coastal and country regions should rely is available from 7am 7pm. And explore Australia 's busiest international gateway, but during the coronavirus it! Other major issues that may impact your flight include no-fee cancellation plus seat Selection on overseas flights hotel,. Complaints from passengers who were given credits for cancelled flights on weekdays ) ( AEST ), days! Early in the Sydney suburb of Mascot, with its main hub at Sydney Airport is usually Australia 's coastal! Its border with Victoria, adding to restrictions in place in other states range of accommodation options worldwide more. Step process, requirements, fees and time needed to get your Australian.. Booked my flights from Tamworth to Melbourne to visit my grandchildren for few. Can call the ACA phone number 1800 813 129 ( Australia ) possibly stay the... Partners, New rewards and savings simply for running your Business on which you rely. Could not have been more helpful appears that SMS-es get replied much quicker than calls, live chat is from.